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life-saving mission

Developing an innovative analytics solution that alerts clinical teams about a patient’s deterioration, enabling early intervention and improving clinical outcomes

POSITIONS AVAILABLE

APP Customer Success Associate

USA Office · Part-time

About The Position

About Clew Medical:

 

Clew Medical is a leading innovator in the healthcare industry, dedicated to improving patient care through cutting-edge technology and exceptional customer service. We are currently seeking an Advance Practice Provider with Critical Care experience to join our team as an APP Customer Success Associate.

 

Job Description:

 

As an APP Customer Success Associate at Clew Medical, you will be a key contributing member of our Customer Success team, ensuring our customers receive the highest level of training and support, you will assist our product / clinical team with clinical definitions and considerations, and take actions and responsibilities in clinical validation of new deliveries. We are looking for a candidate with a minimum of 5 years of experience at ICU bedside, tele ICU experience is highly desirable but not mandatory. In addition to your clinical experience, you should have a passion for assisting and supporting our customers.

 

Key Responsibilities:

 

Assist in the implementation and utilization of Clew Medical's healthcare solutions.

Provide training and support to healthcare professionals, including nurses and clinicians, in the use of CLEW technology.

Collaborate with the customer success team to ensure customer satisfaction and success.

Collaborate with the product / clinical team to provide clinical insight for new deliveries.

Utilize your clinical expertise to address customer inquiries and provide solutions.

Travel to customer locations as needed to deliver on-site training and support.

 

Qualifications:

 

Nurse Practitioner or Physician Assistant with at least 7 years of critical care bedside experience required.

3 years of experience in customer facing / customer service roles for commercial healthcare software vendor highly desirable.

Strong verbal and written communications.

Strong interpersonal and collaboration skills.

Highly competent and comfortable using technology.

Experience in process design and workflow.

Appreciation for data and analytics applied to healthcare.

Experience and ability to train both nurses and physicians is highly desirable.

Experience in virtual care or telehealth is highly desirable.

Experience as a Locum Tenens practitioner is a plus but not required.

Willingness to work part-time and travel as needed.

 

How to Apply:

 

If you are a dedicated and experienced Nurse Practitioner or Physician Assistant looking to make a difference in the healthcare industry, we encourage you to apply for this exciting opportunity at Clew Medical. Please submit your resume and a cover letter detailing your qualifications and relevant experience to info@clewmed.com.

 

Clew Medical is an equal opportunity employer, and we welcome candidates from all backgrounds to apply.

 


Why join our team?

At CLEW, you will have the opportunity to work alongside the world’s most talented researchers, data scientists, engineers, finance and sales professionals to meet the rising demand for high-quality care in today’s post-pandemic world. No matter what position you are in, you will become a full partner in our life-changing mission.

INNOVATION

Our emphasis on innovation encourages higher levels of creativity and out-of-the-box thinking that empowers our employees to reach their maximum potential. It has also enabled us to fuse the highest standards of care with the latest ML/AI tools to redefine the future of critical care.

A healthy work/life balance

We believe that quality time outside of the workplace is vital to our employees’ mental health and overall satisfaction. At CLEW, we encourage flexible scheduling, company-sponsored health initiatives, and giving back to our communities through volunteerism.

Company stage

Our Virtual ICU product is deployed in some of the leading critical care facilities in the US and we have strong financial backing from Israel’s leading venture capital funds. We are at a critical stage in product development and are looking for people to join the team who are as excited as we are.

Work space and environment

We believe that an engaging and convenient work environment is necessary to foster communication and productivity. We work hard together, and play hard together too. Luckily, at CLEW, there are no shortage of reasons to have fun and celebrate together.

Dynamic Environment

An engaging work environment with an emphasis on convenience and creativity to foster communication and productivity.

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Patient View
Rapid, clear, consistent patient data summary and visualization

  • Patient risk stratification (high, moderate and low risk patients)
  • Intubated patients
  • Vasopressors/inotrope support
  • Empty beds
  • Key patient and unit information
  • Occupancy, ventilator status and vasoactive medication
  • User selectable vital sign display
  • Summary of all relevant lab results
    Dynamic and collaborative caregiver task list
  • Aggregate patient demographicsand PMH (past medical history) andpredicted risk level

Patient View
Rapid, clear, consistent patient data summary and visualization
High Risk Patients

  • Tasks
  • New Admissions (pulled from a left sidebar)
  • User selectable vital sign display
  • Summary of all relevant lab results
  • Dynamic and collaborative caregiver task list
  • Aggregate patient demographics, PMH and risk level

Unit View
Full TeleICU situational awareness, displaying patient data and predicted state from all units and highlighting all notifications

  • Patient risk stratification (high, moderate and low risk patients)
    Intubated patients
  • Patients on vasoactive medication
    Unit occupancy
  • Patients on vasoactive medication
  • High-level estimation of the overall unit acuity

    Key patient and unit information

     

Work List
Integration with the TeleICU workflow by gathering all notifications, tasks, new admissions and high-risk patients

  • Notifications
  • High Risk Patients
  • Tasks
  • New Admissions (pulled from a left sidebar)

Unit View by Layout

Full ICU situational awareness, displaying patient data and predicted risk level, for one unit or multiple units. The display highlights all notifications, low risk patients and other key clinical information, to provide multi-dimensional situational awareness.

  • Patient risk stratification (high, moderate and low risk patients))
  • Intubated patients
  • Vasopressors/inotrope support
  • Empty beds
  • Key patient and unit information
  • Occupancy, ventilator status and vasoactive medication
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